BizTech Blog

The sixth installment in BizTech's Oracle CRM On Demand Release 19 Readiness Series provides an overview of the web services enhancements.

The fifth installment in BizTech's Oracle CRM On Demand Release 19 Readiness Series provides an overview of the reporting and analytics enhancements.

There are many ways to implement SSO in your organization and have critical business applications with various authentication mechanisms integrate using a single nuclei. Authentication, Authorization, Entitlement and Federation activities are carried out by SSO software developed by keeping in mind the transparency, disparate identity repositories, varied platforms, web applications and servers and yet a strong security component to keep organization in loop securely.

Security Component which enables Single-Sign On typically utilized Active Directory (Microsoft Active Directory/ LDAP/ repositories/Oracle UCM or a Databases in some scenarios) where credentials can be centralized and stored in a single place from where it can be fetched to authenticate various applications. When external applications are identified as being within Circle of Trust using various authentication mechanisms, they are entrusted to access information from CRM On Demand and vice-versa.

Oracle announced that it has entered into an agreement to acquire InQuira, a leading provider of best-in-class service knowledge management software that supports web self-service and agent-assisted service.

The fourth installment in BizTech's Oracle CRM On Demand Release 19 Readiness Series provides an overview of the client side extensions functionality added for Oracle CRM On Demand.

The third installment in BizTech's Oracle CRM On Demand Release 19 Readiness Series provides an overview of some of the usability enhancements for Oracle CRM On Demand. At BizTech we measure success by the success of our clients, and a critical component in achieving that is user adoption. The Oracle CRM On Demand Product team continually focuses on improving usability in order to facilitate increased user adoption and greater user productivity.

The second installment in BizTech's Oracle CRM On Demand Release 19 Readiness Series provides an overview of three of the next generation of mobile technologies for Oracle CRM On Demand. Firstly, the Apple Safari browser running on the iPad will be officially supported in Release 19. Secondly, Oracle Fusion Mobile Sales is the next generation of application for access to CRM information on your Smartphone. Lastly, Oracle iSales is a native application for both Smartphone’s and iPad specifically targeted for the Life Sciences vertical edition of Oracle CRM On Demand.

iPad Safari browser support - Although most functionality already works on the iPad with previous releases, Release 19 resolves several known issues and makes iPad support official. However, because of certain iPad limitations (e.g. no flash support), there are a number of areas which are automatically disabled or which have work-arounds. I have listed a few of the major areas below, but for more details, click the Training and Support link at the top right of the Oracle CRM On Demand application and search for "iPad."

• Message Center and Heads up display disabled
• Cannot add attachments, import files, download WSDLs
• Web Applets have some rendering issues (Safari HTML issues)
• Reports using charts require workaround
• Report designer not fully functional
• Scrolling within pages require 2 finger scrolling

The first installment in our Oracle CRM On Demand Release 19 Readiness Series begins with an overview of an exciting new complementary product called CRM Desktop. CRM Desktop will allow users of Oracle CRM On Demand to perform all of their daily CRM processes directly in Outlook. The key benefits of this product are to increase user adoption, maximize productivity and minimize user training by providing search, create, update, and delete access to CRM On Demand objects inside of the familiar Outlook interface.

Not just in my heart.. but as reported by the Oracle CRM Blog, IDC ranked Oracle in the number one spot in 2010 for CRM applications in market share.

In case you missed our recent webinar on Oracle CRM On Demand and how it integrates sales and marketing initiatives enabling organizations to deliver more high quality leads at a lower cost, you can click on the link below to watch the replay!