BizTech Blog

Oracle CRM On Demand Release 19 Readiness Series – Web Services Enhancements

Posted by Stephen Frizzola

Aug 22, 2011 4:00:07 AM

The sixth installment in BizTech's Oracle CRM On Demand Release 19 Readiness Series provides an overview of the web services enhancements.

The CRM On Demand team continues to invest in the core platform to enable customers and partners to easily integrate CRM On Demand with other applications.

Release 19 introduces expanded coverage for the CRM On Demand Web services interfaces. New child relationships for multiple objects including Account, Contact and Opportunity are introduced in the Web services v2.0 API.

A new API has been introduced to provide access to Exchange Rate data via Web services. Customers now have the ability to perform queries as well as Insert, Update, and Delete Exchange Rates and Exchange Rate History records.

Release 19 provides the added option of specifying the name of a list which has been configured in the CRM On Demand user interface as the filter criteria for a Web services query. You are able to specify any list name which you can access via the user interface, and the API returns the set of records which match the filter criteria of that list. There is no need to duplicate the filter criteria for the list within your Web services client application.

Release 19 expands the Administrative Services APIs to provide you with additional metadata access options. New interfaces have been added to access Currency and Industry picklist configurations. Read-only access has also been introduced for the following set of interfaces:

  • Field Management
  • Customized Record Type
  • Picklist
  • Page Layout Field
  • Page Layout Related Information
  • Access Profiles
  • Role Management

The read-only access allows non-administrator users to retrieve the metadata specific to their personal configuration. Additionally, the ability to retrieve the metadata for the CRM On Demand standard configuration has been added.

Topics: Oracle CRM On Demand