BizTech Blog

Stephen Frizzola

Steve has more than eighteen years of business application experience in Customer Relationship Management (CRM), Sales Force Automation (SFA), Marketing Automation, Customer Service, Data Quality Management (DQM), Enterprise Resource Planning (ERP) and database software products. Steve has a unique understanding of the CRM industry, having extensive experience with a variety of CRM software solutions while working in both the business and IT functions for a large multi-national corporation in various capacities including: end user, super user, and administrator. Over the last eight years as CRM Practice Director at BizTech, Steve has assisted over forty clients maximize their investments in Oracle CRM applications as a lead implementation consultant, solution architect and project manager. Steve earned a Bachelor of Science in Business Administration (Finance) from Bryant University, and a Master of Science in Information Technology from the University of Maryland, University College.

Oracle OpenWorld 2012 CRM Recap - Fusion CRM Roadmap

Author: Stephen Frizzola Date: Nov 1, 2012 11:53:31 AM

Categories: Fusion Applications

There was a lot of buzz at Oracle OpenWorld this year about cloud computing and Fusion CRM. To recap, Oracle Fusion CRM is available today (and has been for a while) and many exciting new features are planned over the next few product iterations.

Oracle OpenWorld 2012 CRM Recap - CRM On Demand Product Roadmap 2012+

Author: Stephen Frizzola Date: Oct 11, 2012 3:45:44 PM

Categories: Oracle CRM On Demand, CRM On Demand

Much of the focus at Oracle OpenWorld 2012 was around the exciting new Fusion CRM applications (we will have plenty to blog about that later), but also some interesting future product information for our Oracle CRM On Demand clients.

Oracle Expands its Cloud with Purchase of Involver

Author: Stephen Frizzola Date: Jul 10, 2012 9:51:21 PM

Categories: Fusion Applications, CRM On Demand

Oracle announced today that it agreed to purchase Involver, a provider of social media software tools that enable companies to interact with users on such sites as Facebook and Twitter, through customized Web pages, responses to user comments, app creation via templates, or custom development. This purchase comes on the heels of two other recent social media acquisitions by Oracle of Vitrue and Collective Intellect.

Oracle Buys Vitrue

Author: Stephen Frizzola Date: Jun 25, 2012 11:46:26 AM

Categories: CRM On Demand

Oracle entered into an agreement to acquire Vitrue, a leading cloud-based social marketing and engagement platform that enables marketers to centrally create, publish, moderate, manage, measure and report on their social marketing campaigns and activities on social media platforms such as Facebook, Twitter, YouTube and Google+.

Vitrue’s social media SaaS marketing applications help customers amplify their social community engagement by giving marketers the ability to develop campaigns from global to local, across multiple social networks and devices, and publish content that engages fans and drives leads.

Oracle CRM On Demand Release 20 Readiness Series – Territory Management

Author: Stephen Frizzola Date: Feb 28, 2012 12:37:03 PM

Categories: Oracle CRM On Demand

The first installment in BizTech's Oracle CRM On Demand Release 20 Readiness Series provides an overview of the Territory Management and Access Control enhancements.

Oracle Buys RightNow Technologies

Author: Stephen Frizzola Date: Oct 24, 2011 5:11:56 PM

Categories: Oracle CRM On Demand

Oracle continues to aggressively build out its complete CRM footprint by agreeing to purchase RightNow Technologies for $1.5 billion. RightNow is a provider of SaaS-based call center automation, sales force automation (SFA) and customer relationship management (CRM) services. It is really the service components of this deal that I expect to deliver the greatest value to customers in the next generation of Oracle CRM. RightNow is strong in the social media component of service, as well as call center and industry verticals.

Oracle CRM On Demand Release 20 Product Highlights

Author: Stephen Frizzola Date: Oct 12, 2011 5:00:33 AM

Categories: Oracle CRM On Demand

The ink still isnt dry on Release 19, and many customers are still on R18, but recent information has emerged on Release 20. Below are some of my favorite new product highlights for Oracle CRM On Demand Release 20.