Oracle Sales Cloud with Sales Campaigns
Imagine sales reps if you could send email blasts and manage responses right from your CRM? No more waiting on Marketing. Simply select your contacts, customize messages where necessary, and send!
Sales reps can now send personalized emails to their contact database. A "1 to 1" experience reaching an entire territory with a few clicks.
Categories: Oracle Eloqua
As marketers aggressively learn new skills and adapt their marketing strategies to meet the needs of their customer’s evolving buying processes two common challenges typically arise.
This post covers the highlights for Oracle CRM on Demand Release 24.
Something I am really excited about is the new connection between social networks and CRM OD Service tickets. This feature keeps your customer experience reps in the loop as issues develop in the blogosphere and enables prompt action. And of course all the interactions are trackable and reportable within CRM Analytics.
Categories: Fusion Applications, Oracle CRM On Demand, CRM On Demand
Nucleus Research recently released its second half 2012 on premise and cloud-based CRM Value Matrix. The report places two of Oracle's CRM products in the Leaders quadrant: Oracle CRM On Demand and Oracle Fusion CRM. This is significant since Oracle Fusion CRM is one of the newest entrants into the Matrix. Three of the top four rated products in terms of functionlity were Oracle products: Oracle CRM On Demand, Oracle Fusion CRM, and Oracle Siebel CRM.
As the responsibilities of Sales, Marketing, and Service departments grow to include monitoring what goes on in the social media space, the challenge of "how" intensifies, especially since human resource expenditures are constrained. As a result, the organization's approach to providing better customer service is evolving. One way companies are improving their listening skills is by building connectors into the social media space.
When it comes to implementing a business solution, it is not only critical to pick the correct tool but also the correct project leadership and implementation partner. Of the two tales represented here, the one succeeded for the following reasons...
I had the privilege of attending the Oracle Fusion CRM Implementation Boot Camp during the week of May 14th. The event was kicked off with lights, cameras, and action - literally. Fusion CRM starred as the entire week was filmed for later release.
Fusion CRM was built on a foundation that facilitates instant visibility across platforms. Where many solutions include mobility and extensibility as an afterthought, Fusion CRM was designed with the mobile sales professional in mind. This approach manifests itself in the following areas:
