BizTech Blog

Oracle OpenWorld 2012 CRM Recap - CRM On Demand Product Roadmap 2012+

Posted by Stephen Frizzola

Oct 11, 2012 3:45:44 PM

Much of the focus at Oracle OpenWorld 2012 was around the exciting new Fusion CRM applications (we will have plenty to blog about that later), but also some interesting future product information for our Oracle CRM On Demand clients.

The exciting news here is that the product releases are going to be expedited towards a goal of quarterly releases. So hot off the heels of the recent Release 20 upgrade, Release 21 is already on its way in the next few months. Below are some of the highlights of the Product Roadmap for CRM On Demand over the next few releases.

Release 21

  • Improved development productivity with report migrate utility to move reports between development and production
  • Google Chrome support
  • Customizable Account-Contact Relationship provides a more complete view of the customer
  • Improved Web Services reliability and error reporting

Release 22

  • Expanded Import coverage reduced reduces integration costs
  • Marketing automation to export Campaign Members & ability to leverage multiple Marketing account to one CRM account
  • Service to restore from backup
  • Transparent Database Encryption

Release 23

  • Android browser support
  • User Interface API to enable customer and partner extensions
  • Multi-Sales Force, Multi-Region Support to enable complex, international sales organizations with data visibility restrictions
  • Order Management
  • Roles Based Dashboards to improve data visibility

Topics: Oracle CRM On Demand, CRM On Demand