BizTech Blog

Steve has more than eighteen years of business application experience in Customer Relationship Management (CRM), Sales Force Automation (SFA), Marketing Automation, Customer Service, Data Quality Management (DQM), Enterprise Resource Planning (ERP) and database software products. Steve has a unique understanding of the CRM industry, having extensive experience with a variety of CRM software solutions while working in both the business and IT functions for a large multi-national corporation in various capacities including: end user, super user, and administrator. Over the last eight years as CRM Practice Director at BizTech, Steve has assisted over forty clients maximize their investments in Oracle CRM applications as a lead implementation consultant, solution architect and project manager. Steve earned a Bachelor of Science in Business Administration (Finance) from Bryant University, and a Master of Science in Information Technology from the University of Maryland, University College.