Categories: Managed Services
I usually focus on Key Performance Indicators and leading indicators for healthy business growth, but recently I have been working with clients that have experienced outages with their supposed 24x7x365 cloud solutions. I wanted to share lessons learned with you, and help you ensure you are truly a bullet proof infrastructure in the cloud.
Categories: Oracle Business Intelligence, Fusion Applications
Effectively running a sales team requires decision making based both on fact and instinct. Sales pipeline and weighted sales pipeline value are often used to gauge the “Health” of a sales person’s pipeline and used as an indicator of how likely that sales person is to meet or exceed their sales goal.
The un-adjusted revenue and expected revenue by Practice Area by Sales Rep can easily be represented by the following pivot table:
Categories: Oracle Business Intelligence
Just about every for profit business organization generates it precious life blood (revenue) from sales, and the current SFA/CRM market is estimated by Gartner to exceed $US 9 Billion in annual spend. However, a 2009 study revealed that only 39% of corporate executives believe their employees have the right tools and authority to solve SFA/CRM related client issues (source: Strativity Group, Inc 2009). So an astounding 61% do not feel they have the right tools in place.
Categories: Oracle Business Intelligence
Most KPIs become common sense, once you understand the underlying measures. I want to introduce two important measures that are often ignored by companies. The first measure is: Cost to acquire customers (CAC). To calculate CAC, consider and capture all of costs (Lead generation, Marketing, Sales, Partnerships, Support staff) required to capture a customer. If this proves to be too cumbersome, create a baseline estimate. We can help you derive this just call us.
